Returns & Exchanges

You have 30 days from the delivery date to start a return or exchange. Items must be unworn, unwashed, and in their original condition with all tags attached.

• Quiltsies and quilts in standard sizes and colorways.
• Items that arrived damaged or with a defect, at any time within the return window, with no restocking fee.
• Gifts, for store credit issued to the recipient.

The following cannot be returned or exchanged unless they arrive damaged or defective:

• Digital products, including downloadable patterns, once the download link has been delivered.
• Items marked Final Sale at checkout.
• Pieces that have been worn, washed, altered, or show signs of use.

1. Email [email protected] with your order number and the reason for the return.
2. We will reply within three business days with a prepaid return label for US orders if appropriate. International customers receive return instructions and unfortunately must ship back at their own cost.
3. Pack the item in its original box or a sturdy equivalent and drop it off with the carrier within 7 days of receiving the label.
4. Once we receive and inspect the item, your refund or exchange is processed within 5 business days.

Refunds go back to your original payment method. Please allow 5 to 10 business days after processing for the credit to appear on your statement, depending on your bank.

Original shipping charges are non-refundable, except when the return is due to our error or a defect. US returns using our prepaid label carry a flat $15 fee deducted from the refund. Exchanges and store credit have no fee.

Want a different size or colorway? Tell us when you start your return and we will ship the replacement right away, as long as it is in stock, so you are not waiting on the round trip. If the piece you want is sold out, we will hold your exchange and ship it the day it is back.

If something arrived damaged or with a flaw in the quilting or stitching, email us within 7 days of delivery with a few photos. We will send a replacement or a full refund, including shipping, and cover the cost of returning the original.

Quilted pieces are built to last, and we would rather repair than replace. If a seam or binding gives out through normal wear, even outside the return window, reach out. Most repairs are complimentary.